Digital Business Process
& Case Management
As business conditions change, systems must adapt to meet new requirements. E-business is not simply about doing things electronically that were once done on paper. It is about being able to quickly adapt to new needs. It is about being able to improve the responsiveness of an organization. BPM improves productivity and shortens cycle times for innovation within an organization. For government agencies this can mean saving money and improving services to citizens by making it easier to interact within departments and across agencies.

How many times have business managers heard from IT that it will take too long to make a seemingly simple change to a process? The ease of use and clarity provided by BPM can allow an organization to deal more effectively with extremely complex processing environments.

Getting Started with Business Process Management (BPM)

After deciding that BPM holds real value for organizations, process owners and business managers are faced with the challenge of deciding how to get started with an actual BPM project. The first step is to evaluate current processes and identify major characteristics. Forrester Research identifies two major types of processes: Human-centric processes and system-centric processes. Of course, the most complex processes will be those that are both human and system centric. Human-centric processes are those that predominantly deal with routing of work from one individual to another and support how each person will interact with that piece of work. This type of process does not generally incorporate many systems into the work flow. In system-centric processes there is little human involvement, many transactions, and few exceptions. Most people will look at the two categories and note that their processes fall somewhere in the middle. Business users should establish baseline requirements based on the nature of their processes. When human-centric processes and system-intensive processes are both present in an organization, business users and IT must work together to ensure that whatever BPM suite is selected provides sufficient support for the activities that they wish to be able to accomplish. Then, together, quantitative models can be applied to determine priorities and select the best suite.

Evaluating BPM Solutions

Consolidation in the BPM sector is making vendor selection easier as related technologies – enhanced analytics, business intelligence and reporting – and improved integration between the BPM and Service-Oriented Architecture (SOA) layers of their infrastructure become more tightly integrated with BPM suites.

An initial analysis of your organization’s core business processes will help determine the weight to assign different criteria as you evaluate competing BPM solutions. System intensive processes require strong integration capabilities while human-intensive processes require strong workflow. There are only a few companies that can deliver both of these capabilities.

GoTech Global Digital BPM Practice

GoTech Global develops and refines business processes to be simple, clear, and consistently applied throughout your organization. We align your processes with your strategic goals so that every activity provides meaningful value and supports optimal performance. Our BPM Subject Matter Experts collaboratively lead Business Process Management (BPM) initiatives from start to finish—characterizing the current state process, identifying gaps and opportunities to improve efficiencies, redesigning and creating a “to be” state, and implementing the new process—helping clients establish a deep understanding of their business processes and controls to optimize quality, throughput, and cost management. GoTech Global’s collaborative approach also helps organizations evolve a continuous improvement capability and disposition.

GoTech Global has extensive product knowledge, developmental experience and past performance with the following Business Process Management and Case Management Commercial Off-The-Shelf (COTS) software solutions:

  • Appian

    Appian combines business process management, artificial intelligence, robotic process automation, data and integrations into intelligent automation that sets you apart from the pack. Automate any process end-to-end without the need for custom code — and then make your processes smarter. .

  • Pega

    Pega’s award-winning digital automation is your secret weapon for getting work done. We start with case management. Cases are outcome-driven, like an order to be fulfilled or a new account to be opened. They integrate across systems, automatically pulling in the data you need. They bring together AI, BPM, and our unified robotics to automate everything from simple tasks to unpredictable processes. So not only can you think end-to-end, you can work that way, too.

  • Tibco

    TIBCO offers a highly flexible, all-in-one platform offering full visibility, resource management so businesses are in full control of their operations. TIBCO’s ActiveMatrix BPM facilitates valuable business insights and actions by presenting the right data to the right person in a consumable fashion at the right time. This BPMS capability allows companies to fuel digital transformation by enabling better decisions and faster, smarter actions. We provide solutions that can truly transform your business, not just automate it.

  • Microsoft Dynamics

    Dynamics solutions increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions, and letting you focus on building and maintaining the customer relationships that matter. A strong CRM solution based upon Business Process Management automation is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored.

  • jBPM - Open Source Business Automation Toolkit

    jBPM originates from BPM (Business Process Management) but it has evolved to enable users to pick their own path in business automation. It provides various capabilities that simplify and externalize business logic into reusable assets such as cases, processes, decision tables and more.

  • Nintex

    Nintex offers advanced workflow and intelligent process automation (IPA) tools that empower line of business workers to automate, orchestrate and optimize business processes without waiting for IT. It’s no-code platform allows users to intelligently automate virtually any business process—from simple to sophisticated—giving you back the time you need to think, dream, create, build, and share. With the Nintex platform, you can pinpoint and remove performance bottlenecks to power continuous process improvement.

  • Oracle BPM

    Oracle helps your enterprise excel in process management by delivering a comprehensive, industry-leading business process management (BPM) suite. The Oracle BPM Suite includes business user-friendly modeling and optimization tools, tools for system integration, business activity monitoring dashboards, and rich task and case management capabilities for end users. Unified BPM software ensures faster time-to-value, business-IT collaboration and reduced total cost of ownership. Processes from simple to very sophisticated can be easily designed, deployed, and managed.

  • SharePoint Designer and Visual Studio Workflows and Microsoft Flow

    The GoTech Global Team are Subject Matter Experts for SharePoint on-premise and online workflows and BPM (Click to see SharePoint capabilities). Workflows and business forms in SharePoint allow you to model and automate business processes. These business processes can be as simple as a document approval process with a single approver, to as complex as a Federal procurement system using web service calls and database support, or as formidable as virtually any structured business process, full of conditions, loops, user inputs, tasks, and custom decision tree actions. In addition, we can interface with any disparate line of business system through RESTful web services and Application Programming Interfaces (API's). With over 1,000 custom workflows successfully built in the last decade available for reuse, we can implement a solution for you in a faction of the time and cost it would take to build from scratch. See case study below for a recent project example of our SharePoint BPM capabilities.

  • SharePoint BPM Integration for document repository and records management system

    GoTech specializes in integrating any of the above BPM and Case Management systems with SharePoint as a back-end document repository and records management system. One of our more recent successfully completed projects involved using Appian as the front-end system for forms, workflows, business logic and rules and automatically routing the procurement and contract documents to the appropriate library or list, and ultimately to the records center. The SharePoint records center would then apply records rules based upon a matrix to keep the record for the appropriate time before final disposition or make it a permanent record. In addition, we can route your SharePoint documents to any existing records management system through RESTful web services and Application Programming Interfaces (API's).

Case Study
U.S. Commodity Futures Trade Commission
Business Process Management Solution
One of GoTech Global’s latest projects for the U.S. Commodity Futures Trading Commission (CFTC) included architecting and leading three Teams to build an external partner portal in the Cloud that interfaced with their internal environment and over 4,000 global financial institutions. As part of an ongoing effort to maintain and modernize its IT environment CFTC decided to automate several paper based manual processes with automated Business Process software solutions. All of these manual processes involved public commodity and future market participants filling out paper forms monthly, quarterly and annually. After the forms were filled out, a large contingent of Federal employees would manually type the information into 1 or more of the 8 different disparate data systems that CFTC utilizes. None of these systems shared data and CFTC had no way to measure performance metrics. CFTC evaluated several third party consulting companies, before ultimately selecting GoTech Global to lead the project.
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